Every D2C brand silently loses 3–7% of revenue to COD fraud, payment mismatches, and logistics discrepancies. MustLayer finds it and gets it back — without your ops team lifting a finger.
Most D2C brands don’t even know they’re losing this money.
No spreadsheets. No ops team. No manual reconciliation.
| Type | Source | Orders | Amount | Status |
|---|---|---|---|---|
| COD Non-Remittance | Shiprocket | 34 | −₹68,000 | Recovered |
| Payment Gateway Shortfall | Razorpay | 12 | −₹44,000 | Recovered |
| Weight Discrepancy | Shiprocket | 78 | −₹52,400 | Disputing |
| RTO Deduction Error | Delhivery | 21 | −₹35,000 | Pending |
| Prepaid Cancellation | Razorpay | 7 | +₹43,600 | Closed |
D2C brands using COD, third-party logistics, and payment gateways are systematically underpaid — and most never notice.
Logistics partners collect cash from customers but don't remit the full amount. Discrepancies pile up across hundreds of orders — invisibly.
Avg ₹40K–₹1.5L / month per brandCouriers charge for a 2 kg parcel when you shipped 800g. Without automated cross-checking, these overcharges go unchallenged forever.
Affects 8–15% of all shipmentsSettlement amounts don't always match order values. Refund deductions, failed reversals, and rounding errors quietly drain your bank account.
Razorpay, Cashfree, PayUReturns get charged twice. Incorrect RTO fees, duplicate deductions, and wrong zone calculations compound unnoticed across your logistics bill.
Often 1–3% of total logistics spendManual reconciliation takes 3–5 days per month and still misses the majority of discrepancies. Most brands just write it off as "cost of doing business."
MustLayer connects to your existing stack in minutes, runs continuously in the background, and files disputes on your behalf.
Link Shopify orders, Razorpay settlements, and your logistics accounts (Shiprocket, Delhivery, BlueDart) via read-only API. No engineering required.
Our reconciliation engine cross-checks every order, payment, shipment, and settlement. Discrepancies are flagged, classified, and prioritised by recovery probability.
MustLayer files disputes, escalations, and claims automatically. You get a weekly digest of what was found, what was filed, and what hit your account.
We run a free audit on your last 90 days of data. No credit card. No contract. Just a clear picture of the money you're owed.
No new tools to learn. No engineering sprint. MustLayer connects via read-only API to the platforms you already use.
Sync all orders, cancellations, and refunds in real time. Reconcile Shopify Payments and third-party gateways automatically.
✓ OAuth · Read-onlyMatch every settlement report against order data. Detect shortfalls, missed reversals, and incorrect deductions automatically.
✓ API Key · Read-onlyCross-check COD remittances, weight charges, and RTO fees against your manifests. Disputes filed without any manual work.
✓ API Key · Read-onlyWe'll analyse your last 90 days for free and tell you exactly how much you're owed. Most brands find ₹50,000–₹3L in their first week.